Privacy Policy

What we collect

• Information you provide: name, email, message content and any details you submit via contact forms or support enquiries; any account details if accounts are offered.
• Device/usage data: IP address, device identifiers, browser type, pages viewed, referral URLs, and approximate location derived from IP.
• Cookies and similar tech: used for essential site functions, preferences, and measurement/analytics where enabled.

How we use your information

• Respond to enquiries and provide customer support.
• Operate, maintain and improve the website, including security and troubleshooting.
• Measure site performance and user interactions (analytics).
• Meet legal obligations and protect our rights and users (e.g., fraud and abuse prevention).

We do not sell personal information.

How we share information

We may share personal information with trusted service providers who help us run the site (for example, hosting, email, analytics, security). They may access information only to perform services for us. We may also disclose information if required by law or to protect people, property, or rights.

International transfers

Some providers may store or process information outside New Zealand. Where this occurs, we take steps consistent with the Privacy Act 2020 (including ensuring the recipient is subject to comparable privacy safeguards or contractual protections).

Cookies and your choices

You can control cookies through your browser settings (including blocking or deleting cookies). Blocking some cookies may affect site functionality. Where we use analytics, you may be able to opt out via browser add-ons or privacy settings, depending on the provider.

Access and correction (New Zealand)

You may request access to, or correction of, personal information we hold about you. Contact us using the details below. We may need to verify your identity before responding. If we refuse a request, we will explain why (as required by the Privacy Act 2020).

Retention and security

We keep personal information only as long as necessary for the purposes described above, unless a longer period is required or permitted by law. We use reasonable administrative, technical and organisational safeguards to protect information; however, no method of transmission or storage is completely secure.

Children

Our website is not intended for children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.